He Yi responded to the controversy surrounding user account restrictions: When the VPN is switched to a restricted country, the account will be switched to withdrawal-only mode, requiring customer service intervention.

Huoxun Finance reported on February 14th that Binance co-founder He Yi, in response to user complaints about account restrictions, stated that with Binance's large-scale investment in compliance, if users previously connected to countries where Binance could not provide services via VPN, their accounts would be automatically switched to "withdrawal mode." In this case, users would need to contact customer service to access the service again.